All services
02 · Service

Customer-support automation

Customer service automation that answers the repeat questions from your own documentation, and routes the rest to the right person with a draft already written.

Typical result
71%
Tickets resolved without a human
Build time2 weeks
Runs onZendesk · OpenAI · n8n
01 · What you get

All four ship in the same build.

Answer engine on your own content

Grounded in your help docs, past tickets and policies. It cites where the answer came from and refuses to guess.

Triage and routing rules

Every message classified by intent, urgency and account value, then routed with a suggested reply attached.

Escalation guardrails

Refunds, complaints and anything legal never auto-send. They arrive at a human with context.

Weekly gap report

The questions it could not answer become your documentation backlog.

02 · The workflow

What runs, step by step.

trigger
New message

Email, chat or form hits the queue.

classify
Intent + urgency

Tagged and scored against your categories.

draft
Grounded answer

Written from your docs with citations.

route
Send or escalate

Auto-send if confident, otherwise assign with the draft.

03 · Good fit if
  • ·Over 100 tickets a month
  • ·You have help docs, even messy ones
  • ·The same questions come back weekly
04 · Not for you if
  • ·Every ticket is bespoke technical debugging
  • ·You want it to auto-send refunds, which we will not build
Next step

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