01 · What you get
All four ship in the same build.
Answer engine on your own content
Grounded in your help docs, past tickets and policies. It cites where the answer came from and refuses to guess.
Triage and routing rules
Every message classified by intent, urgency and account value, then routed with a suggested reply attached.
Escalation guardrails
Refunds, complaints and anything legal never auto-send. They arrive at a human with context.
Weekly gap report
The questions it could not answer become your documentation backlog.
02 · The workflow
What runs, step by step.
trigger
New message
Email, chat or form hits the queue.
classify
Intent + urgency
Tagged and scored against your categories.
draft
Grounded answer
Written from your docs with citations.
route
Send or escalate
Auto-send if confident, otherwise assign with the draft.
03 · Good fit if
- ·Over 100 tickets a month
- ·You have help docs, even messy ones
- ·The same questions come back weekly
04 · Not for you if
- ·Every ticket is bespoke technical debugging
- ·You want it to auto-send refunds, which we will not build